|Location:||United States of America, Richmond, Virginia|
|Birthday:||Jan 28 1966|
|Type:||full time employee|
|Education:||Florida State University 1991|
B.A. Cultural Anthropology with minors in Archaeology, Humanities Pre 1500, Classical Civilization
|Experience:||11/28/2011 – 12/21/2012 Infosys – Richmond, VA|
Scrum Master (Bank of America – Shared Services)
Worked remotely for client as Scrum Master assisting one small and one large team in the Card and Banking arena.
* Document Archiving and Retrieval Horizontal Functionality
* Customer Resource Management Applications
* Preparations for TSYS Migration
* One of 4 Scrum Masters building enterprise Agile/Scrum Software development Program/Platform.
03/21/2011 – 11/29/2012 Estes Express Lines – Richmond, VA
Project Manager (Office of Project Management)
Manage schedule, budget, and deliverables for multiple projects including, web services, eCommerce applications, logistics, and IT Infrastructure.
12/2009 – 09/2010 Capital One Richmond, VA
Project Manager (eCommerce)
Served as Project manager of two application enhancement groups managing work streams for enhancements to Balance Transfer, Secure Card, and Online Customization applications.
Responsible for $1.2 million dollars in eCommerce enhancement budgets
Managed enhancement work streams for Reg AA (Federal) compliance, Online Chat, and various sales and marketing tools.
Maintained ongoing relationships with Bank and Card real time messaging (RTM), brand management, offer management (OME), internal web designers, online cardholder enrollment (EOS), and content management teams to accomplish monthly enhancement streams.
Lead software development team using a mixture of Agile, Capital One, and Waterfall conventions, standards, and tools.
09/2008 – 09/2009 Capital One Richmond, VA
Project Manager (ODS/Probe and Risk Management IT)
Serve as Project Manager for projects in the Operational Data Store group
Monitor and maintain $1.9 million IT Risk Management Budget for Actimize Compliance Bay
Track project activities and tasks, ensuring alignment with business/stakeholder expectations
Generate capacity and budget reports and present to IT Director
Communicate schedule changes to team members
Manage relationships with associated vendors and teams, including hardware and infrastructure teams throughout the organization
Maintain agile board, burn down charts, and sprint backlogs
Build and maintain knowledge libraries of Probe related business and IT procedures.
9/2007 – 7/2008 Integrated Business Systems Richmond, VA
Created and managed project plans, project schedules, requirements gathering, risks & issues reports and reported to executive stakeholders
Defined and maintained master release schedule and tracked milestones, task assignments, and todos.
Sole Project Manager for all POS software development.
Project Manager for Business Intelligence Project, including Data Warehouse development
Optimized iterative/Agile-release approach to product development and testing
4/2006 – 7/2007 Capital One Richmond, VA
Project Manager – Helix Program
Managed three large concurrent projects over 14 months while meeting project deadlines within the overall program including master release schedule, resource plan, integrated test plan coordination, and coordinated production release.
Managed multiple relationships with vendors and teams, including hardware and infrastructure teams throughout the organization
Monitored project budget, resolved project budget issues, and developed and tracked change requests affecting the project budget
Created and maintained Risks & Issues Report, Weekly Status Reports, & Weekly Project Progress Dashboard
Utilized Capital One's Software Development Methodology tools to manage, report, and deliver Waterfall methodology-based phased deliverables
Tools Utilized: Rational Tools Suite--ClearCase, ClearQuest and Mercury Test Director 8.2 for test management
9/2004 – 2/2006 Hamilton Beach Glen Allen, VA
Client Services Manager
Managed a team of four associates, as well as the vendor relationship for outsourced PC support, to provide comprehensive hardware and software support to 500+ clients in 5 countries
Reorganized the Support Center as “Client Services” to support client-centric service
Created and implemented a comprehensive strategy and policies for client anti-virus, wireless, desktop, laptop, and new technology implementations
3/2004- 7/2004 Wachovia Securities Glen Allen, VA
Access Control Specialist – Prudential Migration Project
Supplied secure remote access, while guaranteeing SEC compliance
Maintained security files
Processed computer security requests
6/2001 – 3/2004 Alstom Power, Inc. Midlothian, VA
Developed, implemented, and maintained an asset management system that identified over $250,000 in unaccounted for/lost hardware inventory
Maintained, analyzed, troubleshot, upgraded, and repaired computer systems, hardware, and computer peripherals
Supported and maintained Novell NetWare user account information, including rights, security, and systems groups
3/1999 – 6/2001 FL Dept. of Banking and Finance Tallahassee, FL
Distributed Computer Systems Analyst
Migration Project Manager from token ring to gigabit Ethernet for a multi-site organization (PC’s, servers, routers, and switches)
Planned, executed, and maintained Microsoft SQL Server Upgrade and Migrations Projects
Designed, implemented, and maintained an enterprise-wide disaster recovery and backup plan
Planned, tested, and implemented network infrastructure solutions, including Cisco routers, PIX Firewalls, Bay/Nortel equipment, and Centillion Switches
Maintained and administered enterprise-wide Lotus Notes Server and Microsoft NT Network for 900+ users